Requesters will not receive notifications about updates on the tickets requested by them.The bot will not reply with suggestions for messages that are sent to it directly.Requesters will not be able to use or interact with the ServiceBot.Agents can use the app to collaborate and resolve tickets faster.If you are installing the Servicebot for slack integration on any other plan, the below virtual agent feature will NOT be available to you: The virtual agent feature is a booster to Servicebot capability and is only supported on the enterprise plan of Freshservice. Looking to integrate your Freshservice and Slack to raise support tickets and get notified about your tickets? You can do much more by using our Servicebot for Slack. View their most recent open and pending tickets assigned to them right within Slack. They can add notes and reply to customers without switching to Freshservice. The conversations are added to the Freshservice ticket threads for future reference.Ĭollaborate and stay on top of their ticket updates with tickets automatically posted to relevant channels.Ĭreate and update tickets right from Slack. Invite team members to collaborate on a ticket right within the Slack channels. Using the Servicebot for Slack you can enable your agents to, The Servicebot plugs real-time ticket updates right into Slack and allows agents to seamlessly collaborate with their teammates to get work done faster. Slack enables teams to collaborate and work closely with each other to get work done. Slack integration capabilities available on different Freshservice plansĬollaboration apps foster a streamlined platform for teams to work together.
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